Terms of use
Last updated: July 2026
These terms explain how Adaena works and what we ask of everyone who uses it. They are written in plain English so the expectations stay clear and human.
What Adaena provides
Adaena offers private journaling, gentle reflections, and volunteer listener support when available. You can start with a few words, take your time, and request a listener when you would rather not carry something alone.
Not therapy or crisis care
Adaena is not therapy, medical care, legal advice, financial advice, or crisis support.
If you are in immediate danger, contact local emergency services or a crisis line in your area.
Account responsibility
When you use Adaena:
- You are responsible for keeping login details secure
- You should not impersonate others
- You should not create accounts to harass, exploit, or harm others
Acceptable use
Users may not:
- Harass, threaten, exploit, or abuse others
- Share illegal, hateful, or harmful content
- Pressure listeners or users to move outside Adaena
- Request money, gifts, or personal contact information
- Use Adaena for romantic, sexual, or exploitative purposes
- Misuse reports or safety tools
Listener role
Listeners provide supportive listening, not professional advice.
Listeners must stay within Adaena boundaries and complete orientation before being approved. Their role is to help someone feel a little less alone — not to diagnose, direct, or fix someone's life.
Conversation boundaries
To keep Adaena trustworthy:
- Conversations should stay inside Adaena
- Users and listeners should not exchange phone numbers, emails, social media, or messaging app handles
- Users and listeners should not arrange offline meetings through Adaena
Safety and moderation
Adaena may review reports, pause accounts, remove access, or take other steps when needed for safety. We aim to act carefully and proportionately, with the wellbeing of users and listeners in mind.
Availability
Listener support may depend on volunteer availability and is not guaranteed. Journaling and reflection remain available even when a listener is not.
Changes to Adaena
Features may change as the platform grows. When something meaningful changes, we will update these pages so the current experience stays clear.
Contact
Questions about these terms can be sent to support@adaena.com.